Are Unifi business plans available for Johor SMEs?
+
Yes. Unifi Biz is widely available across Johor Bahru, Batu Pahat, Muar, and Kluang for shops and offices.
Why does Johor have port full issues in some areas?
+
High-growth areas such as Setia Tropika and Mount Austin often have high fibre demand, leading to full ports.
Can Unifi be installed near industrial zones in Johor?
+
Most industrial areas in JB, Pasir Gudang, and Senai are fibre-ready. Agents can verify exact coverage.
How long does Unifi installation take for Johor landed homes?
+
Landed properties usually get same-day or next-day installation depending on technician availability.
Can I move my Unifi service to a new house?
+
Yes, you can request a relocation. Your agent will check coverage at your new address.
Can Unifi technicians help with WiFi router placement?
+
Yes. They will suggest the best spot to maximise WiFi coverage in your home.
Does Unifi offer contract-free plans?
+
Selected Unifi Biz plans may be contract-free. Home packages usually come with a 24-month contract.
Do I need to return the router if I terminate my Unifi service?
+
Yes. The router and modem must be returned to avoid non-return charges.
Can I keep my existing Unifi phone number when upgrading plans?
+
Yes. Your Unifi Voice landline number will remain the same after an upgrade.
Can I apply for Unifi if I am blacklisted?
+
You may need to settle outstanding balances with TM before applying for a new Unifi service.
Is there a credit check when registering Unifi?
+
TM may run a basic internal credit check. You may be required to pay a deposit if necessary.
How long does Unifi installation take once my order is approved?
+
Most installations take 1–3 days depending on technician availability and your area’s demand.
What should I do if my area has Unifi port full?
+
Your agent can submit a port expansion request and place you on the official TM waiting list.
Do I need to pay anything upfront for Unifi installation?
+
No upfront payment is required. Standard installation is free unless you request special wiring.
Can foreign residents apply for Unifi?
+
Yes. Foreigners can register with a valid passport. A deposit may be required.
What documents do I need to register for Unifi?
+
You only need your MyKad or passport. Business registrations may require SSM documents.
Can I choose my Unifi installation date and time?
+
Yes. Technicians will arrange an available slot that suits you. Weekend slots are limited.
What if my condo management blocks installation?
+
Your agent will assist by providing TM documents or contacting management to verify wiring eligibility.
Is Unifi available for business or shoplots?
+
Yes. Unifi Biz packages are available for offices, retail shops, and SMEs with optional static IP.
