What should I do if my area has Unifi port full?
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Your agent can submit a port expansion request and place you on the official TM waiting list.
Is Unifi available for business or shoplots?
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Yes. Unifi Biz packages are available for offices, retail shops, and SMEs with optional static IP.
What if my condo management blocks installation?
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Your agent will assist by providing TM documents or contacting management to verify wiring eligibility.
What documents do I need to register for Unifi?
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You only need your MyKad or passport. Business registrations may require SSM documents.
Do I need to return the router if I terminate my Unifi service?
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Yes. The router and modem must be returned to avoid non-return charges.
Does Unifi offer contract-free plans?
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Selected Unifi Biz plans may be contract-free. Home packages usually come with a 24-month contract.
Can I move my Unifi service to a new house?
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Yes, you can request a relocation. Your agent will check coverage at your new address.
Can I choose my Unifi installation date and time?
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Yes. Technicians will arrange an available slot that suits you. Weekend slots are limited.
Do I need to pay anything upfront for Unifi installation?
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No upfront payment is required. Standard installation is free unless you request special wiring.
Can Unifi technicians help with WiFi router placement?
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Yes. They will suggest the best spot to maximise WiFi coverage in your home.
Is there a credit check when registering Unifi?
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TM may run a basic internal credit check. You may be required to pay a deposit if necessary.
Can I keep my existing Unifi phone number when upgrading plans?
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Yes. Your Unifi Voice landline number will remain the same after an upgrade.
Can I apply for Unifi if I am blacklisted?
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You may need to settle outstanding balances with TM before applying for a new Unifi service.
Can foreign residents apply for Unifi?
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Yes. Foreigners can register with a valid passport. A deposit may be required.
How long does Unifi installation take once my order is approved?
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Most installations take 1–3 days depending on technician availability and your area’s demand.
