Question 1

Do I need to return the router if I terminate my Unifi service?

Accepted Answer

Yes. The router and modem must be returned to avoid non-return charges.

Question 2

Can I move my Unifi service to a new house?

Accepted Answer

Yes, you can request a relocation. Your agent will check coverage at your new address.

Question 3

Is Unifi available for business or shoplots?

Accepted Answer

Yes. Unifi Biz packages are available for offices, retail shops, and SMEs with optional static IP.

Question 4

Do I need to pay anything upfront for Unifi installation?

Accepted Answer

No upfront payment is required. Standard installation is free unless you request special wiring.

Question 5

What documents do I need to register for Unifi?

Accepted Answer

You only need your MyKad or passport. Business registrations may require SSM documents.

Question 6

Can I choose my Unifi installation date and time?

Accepted Answer

Yes. Technicians will arrange an available slot that suits you. Weekend slots are limited.

Question 7

Can I keep my existing Unifi phone number when upgrading plans?

Accepted Answer

Yes. Your Unifi Voice landline number will remain the same after an upgrade.

Question 8

What should I do if my area has Unifi port full?

Accepted Answer

Your agent can submit a port expansion request and place you on the official TM waiting list.

Question 9

How long does Unifi installation take once my order is approved?

Accepted Answer

Most installations take 1–3 days depending on technician availability and your area’s demand.

Question 10

Can I apply for Unifi if I am blacklisted?

Accepted Answer

You may need to settle outstanding balances with TM before applying for a new Unifi service.

Question 11

Can Unifi technicians help with WiFi router placement?

Accepted Answer

Yes. They will suggest the best spot to maximise WiFi coverage in your home.

Question 12

Does Unifi offer contract-free plans?

Accepted Answer

Selected Unifi Biz plans may be contract-free. Home packages usually come with a 24-month contract.

Question 13

What if my condo management blocks installation?

Accepted Answer

Your agent will assist by providing TM documents or contacting management to verify wiring eligibility.

Question 14

Can foreign residents apply for Unifi?

Accepted Answer

Yes. Foreigners can register with a valid passport. A deposit may be required.

Question 15

Is there a credit check when registering Unifi?

Accepted Answer

TM may run a basic internal credit check. You may be required to pay a deposit if necessary.

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