Is Unifi available in Terengganu rural kampung areas?
+
Fibre coverage is expanding, but availability varies. Agents will check using your house coordinates.
How fast is installation in coastal homes in Terengganu?
+
Installations usually complete within 1–3 days unless wiring paths require protective routing.
Why does Terengganu face port full issues in some towns?
+
High-demand towns such as Dungun and Kemaman sometimes face port shortages due to dense housing.
Is Unifi Biz available for shops in Kuala Terengganu?
+
Yes. Most shoplots in Kuala Terengganu, Chukai, and Marang support Unifi Biz plans.
Can Unifi technicians help with WiFi router placement?
+
Yes. They will suggest the best spot to maximise WiFi coverage in your home.
Can I move my Unifi service to a new house?
+
Yes, you can request a relocation. Your agent will check coverage at your new address.
Is Unifi available for business or shoplots?
+
Yes. Unifi Biz packages are available for offices, retail shops, and SMEs with optional static IP.
Can I apply for Unifi if I am blacklisted?
+
You may need to settle outstanding balances with TM before applying for a new Unifi service.
Can I choose my Unifi installation date and time?
+
Yes. Technicians will arrange an available slot that suits you. Weekend slots are limited.
What if my condo management blocks installation?
+
Your agent will assist by providing TM documents or contacting management to verify wiring eligibility.
Can foreign residents apply for Unifi?
+
Yes. Foreigners can register with a valid passport. A deposit may be required.
Do I need to pay anything upfront for Unifi installation?
+
No upfront payment is required. Standard installation is free unless you request special wiring.
Do I need to return the router if I terminate my Unifi service?
+
Yes. The router and modem must be returned to avoid non-return charges.
Does Unifi offer contract-free plans?
+
Selected Unifi Biz plans may be contract-free. Home packages usually come with a 24-month contract.
What documents do I need to register for Unifi?
+
You only need your MyKad or passport. Business registrations may require SSM documents.
What should I do if my area has Unifi port full?
+
Your agent can submit a port expansion request and place you on the official TM waiting list.
How long does Unifi installation take once my order is approved?
+
Most installations take 1–3 days depending on technician availability and your area’s demand.
Is there a credit check when registering Unifi?
+
TM may run a basic internal credit check. You may be required to pay a deposit if necessary.
Can I keep my existing Unifi phone number when upgrading plans?
+
Yes. Your Unifi Voice landline number will remain the same after an upgrade.
